Unsatisfied client
If you were not satisfied by the product you bought you can get a refund or exchange. All requests for returns or exchanges must be made within 45 days after your purchase was shipped.
The item you wish to return or exchange must be in “as new” condition. “As new” means unwashed, unworn and unmodified in any way, no signs of wear or damage.
Please send the item back to the address in the package (or contact us if you don’t have it), include a note saying you want a refund or exchange, and add what would you like to get in return. a refund will be given once the item has returned to us (it may take up to 4 weeks).
If you want a refund please not that in this case WE CANNOT REFUND YOU THE SHIPPING COSTS, only the value of the item(s) returned will be refunded to you.
IMPORTANT: please do not mail back any product that does not meet the return criteria listed above, if the item is not “as new” we will not issue a refund and we will not return the item to you.
We shipped a damaged item / wrong item
If your order arrives to you and you notice it’s damaged or it is not the correct item, please contact us immediately. We will require photographic evidence of the damaged/wrong item and then we will arrange shipping for a new item or, if you prefer, a refund.
I want to cancel my order
We can only cancel your order if it hasn’t shipped yet. Once your order was shipped you will have to follow the procedure above (unsatisfied client).
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