Description
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Additional Information
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Our bags are 100% hand made by us, we purchase all the materials and handle the entire confection of each bag.
[/vc_column_text][vc_column_text]Each product was designed by BlueRobotto (unless specifically stated in the product description), our products are fan made, inspired in several tv series, anime, movies, video games, manga, books and comics. We want to make things fans, like us, would enjoy.[/vc_column_text][/vc_tab][vc_tab title=”Shipping information” tab_id=”1414384052350-4-8″][vc_column_text css_animation=”top-to-bottom”]Currently Guatemala’s postal service is not working, due to that we first send our items to the United States, and then each order is send through USPS.
Orders may take up to one month to be shipped.
Once the order has been shipped we will provide a tracking number from USPS.[/vc_column_text][/vc_tab][vc_tab title=”Product quality” tab_id=”1393595530-2-73928c-78f2″][vc_column_text css_animation=”top-to-bottom”]We work hard do ensure our products are of great quality. If for any reason you are not satisfied with what you purchased, let us know and we will do our best to resolve the situation.
We always look to get the best materials for our products, to ensure they will last long, and don’t deteriorate too easily. To ensure your bag will last long take in mind that over stuffing the bag, carrying too much weight (we suggest no more than 15 lbs) and rough treatment of the bag will lead to premature damage.
Please make sure to read the entire description of every item you purchase, and watch all photographs carefully, an item may not be exactly what you were looking for after reading the description.
We appreciate your feedback and we are always looking forward to improve.
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Unsatisfied client
If you were not satisfied by the product you bought you can get a refund or exchange. All requests for returns or exchanges must be made within 45 days after your purchase was shipped.
The item you wish to return or exchange must be in “as new” condition. “As new” means unwashed, unworn and unmodified in any way, no signs of wear or damage.
Please send the item back to the address in the package (or contact us if you don’t have it), include a note saying you want a refund or exchange, and add what would you like to get in return. a refund will be given once the item has returned to us (it may take up to 4 weeks).
If you want a refund please not that in this case WE CANNOT REFUND YOU THE SHIPPING COSTS, only the value of the item(s) returned will be refunded to you.
IMPORTANT: please do not mail back any product that does not meet the return criteria listed above, if the item is not “as new” we will not issue a refund and we will not return the item to you.
We shipped a damaged item / wrong item
If your order arrives to you and you notice it’s damaged or it is not the correct item, please contact us immediately. We will require photographic evidence of the damaged/wrong item and then we will arrange shipping for a new item or, if you prefer, a refund.
I want to cancel my order
We can only cancel your order if it hasn’t shipped yet. Once your order was shipped you will have to follow the procedure above (unsatisfied client).
[/vc_column_text][/vc_tab][vc_tab title=”Disclaimer” tab_id=”1414383617216-3-0″][vc_column_text css_animation=”top-to-bottom”]Please take in mind that colors may vary depending on your screen configuration. Slight differences between colors in the photographs provided by us and the actual product may occur.
Any devices and/or objects depicted in our photographs, such as computers, telephones, video game consoles, books, notebooks, pens, and similar; are for illustrative purposes only. No such objects are included in any purchase, unless otherwise stated.[/vc_column_text][/vc_tab][/vc_tour][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”80px”][/vc_column][/vc_row][vc_row][vc_column][mpc_vc_deco_header type=”h5″ text=”Related Products”][mpc_vc_products_slider type=”related”][/vc_column][/vc_row]
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